Infinitus Systems, healthcare's leading agentic communications partner, powering more than 100 million minutes of conversations, announced the launch of Infinitus Studio, the first healthcare-specific AI agent builder that enables users to design and deploy AI agents without needing to know how to code. With Studio, users can build agents that are 40% more accurate than those built manually – and deploy them 90% faster. Early results from a healthcare intelligence platform show over a 93% success rate across all tasks.
Infinitus Studio comes at a critical time as healthcare organisations are looking to unleash the resource-extending and cost-saving potential of AI agents. However, healthcare organisations have been caught between "black box" vendor solutions and the possibility of in-house development, often discovering that what works in a demo can fail in real-world deployment. With Studio, they no longer have to choose to build or to buy, and can rely on the expertise Infinitus has garnered building AI agents for over seven years to stay within the strict safety, privacy and compliance rules healthcare requires.
"AI agents have the potential to reduce the burden on patients and staff in a healthcare system that is too complex and under increasing pressure. At the same time, we have to do that thoughtfully and with accountability, ensuring patient safety and the human connection at the centre of excellent care," said Dr Zeke Emanuel, vice provost for global initiatives at the University of Pennsylvania and Infinitus advisory board member. "Infinitus is doing important work in this area. I have used Studio and appreciate the balance between enabling swift innovation while working in a framework that maintains guardrails appropriate to that task. This is essential to protecting the patient and building trust."
The platform brings together everything healthcare organisations need to design, test, and deploy AI agents in real-world settings. Through a natural-language interface, teams can build agents without code, connect them directly to critical systems and data sources for real-time updates, and automatically optimise performance before deployment through large-scale simulation and testing. Organisations also get a clear view of program performance across all support conversations, evaluated for quality, compliance, and experience, with issues and clear next steps flagged automatically.
At the platform's core is Agent Response Control (ARC), a patent-pending feature that automatically detects when a conversation requires strict guardrails (e.g., a patient's question about medication dosage), and chooses the appropriate response path to ensure agents strike the right balance between empathy and safety while delivering 100% compliance for agent behaviour.
"Healthcare leaders shouldn't have to choose between agentic AI that unlocks innovation and agents they can't trust," said Ankit Jain, CEO and co-founder of Infinitus. "Studio gives organisations transparency into how their agents are built, control over how agents behave, and guaranteed quality and consistency that's required for high-stakes patient interactions, ultimately enabling AI to move beyond task automation to true workflow ownership."
