Schneider Electric, a global energy technology leader, announced EcoCare service plans for Building Management Systems (BMS) in the United States, a digital-first service designed to help teams predict, prevent and resolve operational issues across buildings and facilities.

As commercial buildings become more electrified and energy-intensive, facility teams are under growing pressure to reduce downtime, manage rising energy costs and operate with leaner staff. EcoCare for BMS helps organisations shift from reactive maintenance to predictive operations, improving resilience, efficiency, and occupant experience across commercial buildings, healthcare facilities, campuses, and industrial sites.

Unveiled at Realcomm IBcon 2026, a leading commercial real estate technology conference, Schneider Electric’s EcoCare for BMS combines 24/7 monitoring, AI-driven analytics and expert support spanning both remote operations teams and on-site field technicians to help teams detect and address issues before they disrupt operations.

“The old model of reactive maintenance just doesn’t work anymore,” said Tyler Haak, Vice President, Services, U.S. Digital Buildings, Schneider Electric. “Facility teams are expected to keep buildings running, manage issues as they arise and do more with fewer resources, and they need real-time visibility and predictive insights to stay ahead. Our latest energy technology helps teams identify issues earlier, reduces downtime and keeps critical systems running smoothly, while delivering better experiences for the people who rely on those buildings every day.”

Schneider Electric customer deployments using digitally enabled, condition-based maintenance strategies have achieved up to 25 per cent energy savings, 45 per cent less downtime, a 30 per cent increase in operational efficiency, and 60 per cent fewer occupant complaints compared with traditional reactive building maintenance approaches.

Key Features for an EcoCare Service Plan include:

24/7 expert monitoring and support: Real-time system visibility with specialists who proactively identify and mitigate risks

Condition-based maintenance: Predictive insights trigger maintenance before issues impact operations 

Connected field expertise: On-site technicians and HVAC specialists resolve issues quickly and maintain system reliability

Priority response: Faster service and dedicated account management support aligned to operational priorities

Digital Twin Insights: A digital twin of the BMS provides actionable insights on energy use, occupant comfort and system performance to help optimise building operations

Enabling a New Operational Model for Modern Buildings

As part of its broader services portfolio, Schneider Electric’s EcoCare service plans combine service expertise with digital tools such as EcoStruxure Building Advisor, connecting real-time analytics to on-site support to resolve issues faster and improve system performance.

Schneider Electric supports more than 6,000 service customers globally, providing expertise across energy management, building automation and operational resilience for many of the world’s most critical facilities. These deployments help organisations identify issues earlier and resolve them before they disrupt operations, helping ensure buildings remain safe, efficient and comfortable for occupants and the people who depend on them every day.

“EcoCare for BMS represents a new model for building operations, bringing together digital intelligence and service expertise to shift from reactive maintenance to predictive, proactive performance,” Haak said. “As we continue to expand these capabilities, we’re helping organisations move beyond reacting to issues toward anticipating what’s next, strengthening resilience, improving performance and advancing energy tech across modern buildings.”