Epicor has expanded its AI-driven ERP strategy in the UK and select European markets with the general availability of Epicor Prism, a portfolio of vertical AI agents designed specifically for the supply chain industries.

Embedded directly in Epicor Kinetic, Epicor Prism gives customers conversational access to live ERP data and related documents without needing specialised analytics skills or separate AI tools.

The launch reflects a broader shift in ERP from systems of record to systems of outcomes that help users interpret data, make decisions and take action in real time — a transformation Epicor calls Cognitive ERP.

“Businesses do not just need better data, they need help interpreting it and acting on it in the flow of work,” said Andy Coussins, Executive Vice President, International, Epicor. “Epicor Prism helps close that gap by bringing intelligence directly into everyday workflows and actively guiding people through complex decisions, even if they're not ERP experts.”

A growing portfolio of AI agents and capabilities, Epicor Prism helps users access knowledge, analyse information, automate routine work and take action within ERP workflows. Together, these capabilities are designed to improve productivity, reduce manual effort, increase visibility and help organisations achieve better outcomes using natural-language queries.