Hexaware Technologies, a global provider of IT services and solutions, announced a strategic partnership with CareInsight, an AI-native healthcare technology company. The collaboration brings together AI-native healthcare platforms and deep AI and digital transformation expertise to deliver outcome-based, production-grade AI at scale for healthcare organisations, focused on measurable improvements in operations, decision-making, and care delivery.

As the healthcare industry continues its shift from siloed cost-containment approaches to data and AI-enabled value creation, payers and providers face persistent challenges. These include fragmented data environments, legacy system constraints, regulatory complexity, and changing utilisation patterns. These pressures are increasing the need for integrated, scalable AI solutions that can be embedded into day-to-day healthcare operations.

The partnership is designed to help healthcare organisations apply AI in practical, real-world settings by supporting integrated data flows, operational decision-making, and outcomes-focused use cases across the care continuum. Together, CareInsight’s AI platforms and Hexaware’s AI implementation and transformation expertise aim to reduce administrative burden, improve operational coordination, and enable more timely and informed decisions.

Integrated AI-driven Platforms: CareInsight’s AI-native platforms, including careassistant.ai, carewallet.ai, voice assist, and health3d.ai, will be embedded within Hexaware’s AI-powered healthcare offerings to deliver intelligent care management, patient engagement, administrative automation, and real-time analytics.

Production-grade AI at Scale: The partnership enables healthcare organisations to transition from isolated AI use cases to enterprise-scale deployment across core administrative and clinical workflows.

Regulatory-ready Architecture: Healthcare organisations benefit from a robust technology foundation that enables them to operationalise AI across core healthcare functions, while supporting secure data integration and compliance with evolving healthcare regulations.

Outcome-based Transformation: Healthcare organisations can achieve measurable improvements in operational efficiency, care quality, and financial performance by aligning AI platforms with digital, automation, and cloud capabilities.

Shantanu Baruah, President & Global Head – Healthcare, Life Sciences & Insurance, Hexaware, said, “Our partnership with CareInsight reflects Hexaware’s commitment to move beyond technology modernisation toward outcome-driven transformation. Together, we will help payers and providers operationalise AI at scale, accelerate value-based, equitable care, and deliver measurable, real-world impact for our customers.”

 “For CareInsight, this partnership is a key step in bringing our AI-native platform and intelligent agents into complex, real-world healthcare environments, said Raj Kadam, CEO of CareInsight. “By combining our AI-native platform and intelligent agents with Hexaware’s proven track record in enterprise implementation and deep healthcare domain expertise, we can help organisations move from AI pilots to production-scale deployment faster than ever before.”